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Welcome to the QuNeo FAQ List.

This list of FAQs has been assembled to help answer some of the most common questions that new or prospective QuNeo owners have. Browse through the questions to find the answers you seek.

QuNeo Frequently Asked Questions


  • How do I connect a QuNeo to an iPad?

     The QuNeo can be connected directly to an iPad via USB (using the iPad Camera Connection Kit) using two methods.

    1. For connecting with a standard micro-USB cable, QuNeo should be placed into iPad mode (reduced LED brightness).

    To put QuNeo into iPad mode, hold down the four central pads powering up the QuNeo (connecting the USB cable). The LEDs should swipe across the board in the usual manner, but with reduced LED brightness. The same action will take QuNeo out of iPad mode.

    2. For full LED brightness, you need to use the QuNeo Remote Power Kit to power the QuNeo externally.


  • I selected the QuNeo Controller Script in Ableton Live but it won't respond to the QuNeo. The lights are lighting up though. What do I do?

     You should first make sure your QuNeo is on the correct preset. The Ableton controller script works with presets 9 and 10 (unless you have modified those presets). Please see the "How Do I Switch QuNeo Presets?" question for information on how to switch QuNeo presets.

    You may also just need to reselect the control script in Live's MIDI Sync preferences. Try this:

    1. Open Ableton's preferences
    2. Go to the MIDI Sync tab
    3. Under Control Surfaces, select something other than QuNeo, then switch it back
    4. Under Input and Output, select something other than QUNEO, then switch it back
    5. Now see if it is behaving properly
    6. If it's still not working, try restarting Ableton Live
  • The USB connection on my QuNeo seems to be really touchy. It keeps disconnecting and reconnecting if I wiggle the cable. Is something wrong with my QuNeo?

    If your QuNeo is exhibiting this behavior, you likely have a bad USB cable. Replacing the cable will more than likely fix this issue. If you received a bad cable with your QuNeo, please contact our support by filling out a support ticket on our website at this link: www.keithmcmillen.com/support/ We will contact you as soon as possible and get you a replacement cable.

  • I'm trying to update my firmware on Windows 7 and it just freezes. What do I do?

     If your QuNeo freezes during a firmware update on Windows 7 you likely just need to restart the update. Try the following:

    1. Unplug the QuNeo (it's ok, you won't hurt anything)
    2. Close the firmware update progress bar using the red 'X' button
    3. Plug your QuNeo back in
    4. The QuNeo Editor should prompt you to update your firmware again, click OK to start the update again
    5. This time the update should work — the Mode button will light up blue and should start flashing if the firmware update has started
    6. Wait for the update to finish and then you're good to go
  • I'm trying to use QuNeo with my music software but it's not working. What could the problem be?

    If your QuNeo is not working with your music software it could be due to a number of things:

    • You may have a bad USB cable:
      • Make sure your QuNeo is actually connecting to your computer when plugged in. You can check this by opening up the QuNeo Editor — if the QuNeo is connecting it will say QuNeo 1 in the bottom-left corner of the editor window. You can also go up to the Quneo Editor menu at the top (on Mac) and select About QuNeo Editor (this will be in the Help menu on Windows machines). A window will pop up with information about the editor and your connected QuNeo (assuming it has made a proper connection).
      • If your QuNeo is not connecting, try using another micro-USB cable and see if that solves the problem.
    • You may not have any presets on your QuNeo:
      • Open up the QuNeo Editor with a QuNeo connected and press the Update All button. This will reload all of the presets onto the QuNeo.
    • You may need to enable the QuNeo as an input device in your software of choice before it starts responding to the QuNeo's MIDI data. Please refer to that software's manual or support for more information on how this is done.
    • Your QuNeo may not be receiving enough power from the USB port it is plugged into. This will likely only happen if you are using the QuNeo with an unpowered USB hub — sometimes these hubs are not able to provide enough power to connected devices. Try plugging your QuNeo into another USB port on your computer and see if that changes anything.
  • How do I update my firmware?

    You can update the board's firmware by opening the QuNeo Editor with the QuNeo connected, going up to the Hardware menu at the top and selecting Update Firmware. A progress bar will appear in the editor and the QuNeo's mode button should light up blue and start flashing while the firmware is updating.

    Also, if the firmware currently on the QuNeo differs from the version in the QuNeo Editor it should automatically prompt you to update your firmware. Click OK if you would like to go ahead with the firmware update or click Cancel if you would rather do that on your own.

  • How do I know if my QuNeo's firmware is up to date?

    1. First check our website's downloads page for QuNeo: www.keithmcmillen.com/QuNeo/downloads/
    2. If the version up on our webpage is newer than the one you've been using, download it
    3. Open up the newest QuNeo Editor
    4. When the QuNeo Editor opens, it checks to make sure the firmware on the device is compatible with the application. If the firmware is not compatible, an update prompt will appear.
    5. Click OK and wait until the blue Mode button light stops flashing and the "Update Complete" dialog appears before continuing. The blue light and progress bar on screen indicate that the firmware update is in progress.

    If no update prompt appears, go to the QuNeo Menu and select "About QuNeo". The window that appears will show the expected version numbers and the version numbers the QuNeo has. The first two lines indicate the firmware version (e.g. 1.1.2). The lines after the firmware version indicate the bootloader version (e.g. 1.3). If the board's firmware version does not match the editor version, use the "Update Firmware" option in the file menu of the QuNeo Editor. Select this option and a prompt to update will appear. Click OK to update firmware.

    Don't worry if your bootloader version is not the same. The bootloader does not have an effect on how the firmware performs or its compatibility with the editor. We will be implementing a way for users to update the bootloader as soon as possible.

  • I just updated the firmware on my QuNeo and my presets don't work anymore. What do I do?

    You likely just need to update your presets. Sometimes a new firmware update will no longer be compatible with presets from an older firmware/editor, resulting in incorrect (or no) behavior from the QuNeo. After updating your firmware, make sure to hit the Update All button in the QuNeo Editor — this will update all of your presets to the new, compatible preset format. Your QuNeo should be back to normal after this. 

  • I exported my QuNeo presets from an older editor and they won't import into the newer editor. Is something wrong?

     No, there is nothing wrong. Sometimes preset structures will change between versions of the editor/firmware, making presets from older editor versions incompatible with newer editor versions. This will cause presets to not import properly.

    As of now you will need to manually re-enter all of your settings from the old editor into the new editor. Note that it is ok to have both versions of the editor open at thet same time — it won't cause any problems. This way you won't need to open one editor, look at the settings, close the editor, open the new editor, enter the settings, close that editor, repeat, repeat, repeat, etc.

    We understand that this is rather inconvenient and tedious. We are currently working on adding functionality that will aloow users to convert their older presets into newer, compatible presets so manual re-entry will no longer be ncessary.

  • How do I switch QuNeo presets?

     After plugging in the QuNeo, it will automatically load the last preset you used. The first time, it will load Preset 1.

    To enter preset mode, quickly tap the Mode button so that it begins to flash blue.

    After entering Preset Selection mode, the pad for the current preset will be illuminated in red. Select a preset by pressing one of the pads. The selected pad will briefly blink green and QuNeo will exit Preset Selection mode and go to the selected preset.

    The image to the left shows how the pads are numbered and which pad to select for which preset number

    Tapping the Mode button again will put QuNeo back into Preset Selection mode at any time.

    For detailed information about the factory presets, see the Factory Preset Guides document.

  • I selected Preset 7 in the QuNeo Editor but my QuNeo is still outputting MIDI from Preset 1. What's wrong?

    What preset is selected in the editor has nothing to do with what preset is selected on the actual QuNeo. They are completely independent of one another. You need to actually select the preset on the QuNeo itself to change what preset you're on.

  • What is CoMA mode?

    CoMA mode is a mode that will allow you to quickly and easily map sensors on the QuNeo to controls in your software or on your hardware. Since the QuNeo can have multiple data sources coming out of just one pad/slider/rotary/button (e.g. just tapping a pad can output a MIDI note and CCs for pressure, x, and y all at the same time) it can be difficult to map the one you want in a traditional MIDI mapping environment, like Ableton Live's or Logic's. CoMA mode allows you to output each available data source separate from each other, one at a time, allowing you to map what you want where you want.

    Here is an example of how to use CoMA mode to map the Y-axis CC from a pad on the QuNeo in Ableton Live:

    1. Enable MIDI Mapping mode in Ableton Live
    2. Select the control you would like to control in Live
    3. Put the QuNeo into CoMA mode by holding down the blue Mode button in the upper-left corner until all the LEDs will flash and the blue mode LED turns on (this takes about 1 second).
    4. Pick the pad you'd like to map to Live and press its bottom-right corner. This corner on every pad will output the CC# for the Y-axis of that pad.
    5. Exit CoMA mode by pressing the Mode button again.
    6. Take Live out of MIDI Mapping mode and try it out by sliding your finger from top to bottom (Y-axis) on the pad you just mapped.

    For more information about using CoMA mode, see the "CoMA Mode Mapping Guide" chapter of the QuNeo Full Manual.

  • What kind of USB port does QuNeo use?

    The QuNeo uses a micro-USB connector. This is different from a mini-USB connector (and much more robust, so make sure you get the correct cable if you're looking to purchase an extra cable or replacement. The cable must be at least USB 2.0 to work properly.

    You can purchase extra QuNeo cables from many retailers, including:

    Amazon: http://www.amazon.com/Cable-Type-Male-Micro-Feet/dp/B001QE03GK

    Walmart: http://www.walmart.com/ip/V7-6-Micro-USB-A-to-Micro-USB-B-Male-to-Male-USB-2.0-Cable/16419441

  • How can I make the QuNeo more or less sensitive so that it responds to my touch in a more desirable way?

    You can adjust the sensitivity of the QuNeo sensors using the QuNeo Editor. Select a component in the editor (pads, vertical sliders, horizontal sliders, rotaries, left/right buttons, up/down buttons, or transport buttons) and you will see a Sensitivity knob toward the bottom-right of the edit pane (it will say "Global Sensitivity" if you have selected a pad). This knob will affect all sensors of the same component type, e.g. all of the pads will be adjusted, or all of the vertical sliders will be adjusted, etc. Turn this knob to the left (counter-clockwise) to make it less sensitive or to the right (clockwise) to make it more sensitive.

    The pads also have more advanced sensitivity adjustments available. In the QuNeo Editor, go up to the View menu and select Show Advanced. Now if you click on one of the pads you will see more options in the edit pane, including: individual pad sensitivity, on and off thresholds, and velocity tables.

  • What information should be included when asking tech support a question?

    To make things much faster it is helpful if you include the following when submitting a support question:

    1. Your operating system
    2. Your computer's specs (processor speed, amount of RAM, etc)
    3. Firmware version on your QuNeo
    4. Version number of the QuNeo Editor you are using
    5. A detailed description of your problem
    6. Steps taken to produce this problem
    7. Steps you have taken to try and solve your problem

    Also, please think about whether or not your question is actually a QuNeo question or a question about the software you're using your QuNeo with. If it's the latter, please consult the software manufacturer's support and their documentation for that software. 

  • I want to send MIDI to QuNeo to control the LEDs. How does this work?

    We call this Remote LED Control. This feature is always enabled, you just have to send the QuNeo the correct MIDI messages. There are diagrams that show the MIDI messages that control all the QuNeo's lights in the "MIDI Input" chapter of the QuNeo Full Manual. 

  • I accidentally wrote over a factory preset that I wanted to try in the QuNeo Editor, how can I restore my factory presets?

    Check out the "Edit" menu from the menu bar at the top. There are two helpful options listed: "Revert Current Preset to Factory" and "Revert All Presets to Factory". To only restore one of the factory presets, go to the preset number you wish to restore and use the "Revert Current Preset to Factory" option. If you wish to restore all factory presets, use the "Revert All Presets to Factory" option. After using these options you will notice the "Save Preset" button blinking. This indicates that you have to save the preset in order to keep the factory setting in your editor.

  • How can I share QuNeo presets with a friend?

    You can share your presets by exporting them from the QuNeo Editor:

    1. Open up the QuNeo Editor
    2. Navigate to the preset you want to export
    3. Go up to the File menu and select Export Preset
    4. Name the preset whatever you want and choose where you want to save it, then click Save
    5. You will now have a file called (name).quneopreset
    6. Send this to your friend and they will be able to import it to their own QuNeo Editor using the Import Preset function in the File menu

    Note that importing a preset will overwrite whatever preset you currently have selected in the QuNeo Editor.

  • How do I use QuNeo with a MIDI Expander?

     To use QuNeo with the KMI MIDI Expander follow these steps:

    1. Connect a QuNeo to the KMI MIDI Expander. The image above shows QuNeo connected to a hardware synth via our MIDI Expander (sold separately)
      • Use a USB-A to Micro cable to connect the QuNeo's Micro-USB port to the USB "Expand" port on the MIDI Expander
      • Connect the power supply to the MIDI Expander USB "Power" port
      • Connect the MIDI Out on the Expander to the MIDI In on a synth or other hardware device.
    2. Put QuNeo into MIDI Expander mode by holding down the mode button and the bottom-right down arrow simultaneously (as shown in the image below). The QuNeo LEDs will swipe like they do when you first connect to power, indicating that you have successfully put QuNeo into MIDI Expander mode.

    1. You should now be able to send MIDI from the QuNeo to your hardware through the Expander

    Tip: It is necessary to put the QuNeo into MIDI Expander mode every tim eit is connected to a MIDI Expander.


  • Why do I have a folder in my QuNeo installation named "Warning — Installation Error"?

     This means that the installer was not able to find one of the software applications that we provide templates for. If this happens, then all of the files that would have been installed get placed into this folder so you can manually install them when you're ready.

  • QuNeo won't show up as a MIDI device on my computer, is there something wrong with my QuNeo?

     The most likely cause of this problem is a bad USB cable. Try using a different USB cable first. Also, if you are plugging the QuNeo into an unpowered USB hub, try plugging directly in to the computer or use a powered hub.

    On certain rare occasions one might experience this problem:

    2011 MacBook Pro USB Port Problems

    USB ports on Apple laptops are connected to an internal USB hub that also feeds the keyboard, trackpad, iSight camera, Bluetooth, and IR receiver. Some 2011 MacBook Pro models (and potentially others) shipped with an internal USB hub that exhibits connectivity issues when a device that draws a lot of power is plugged in. This results in the port completely shutting down, and you will not be able to use any USB device in that port until it is reset.

    The internal USB hub in question is Vendor ID: SMSC, Product ID: 0x2513. To find out if you have this hub installed in your computer, go to the apple menu at the top-left of the screen and select "About This Mac". In the window that appears, click the "More Info..." button — this will open System Profiler (alternatively you can open System Profiler directly from Applications --> Utilities --> System Profiler). In the "Contents" column on the left, under "Hardware", click on "USB". Click on one of the "USB High-Speed Bus" options in the "USB Device Tree" area and some information will show up in the field below. Under the "Hub:" section, check to see what the Product ID and Vendor ID are. The hub we have noticed problems with is Product ID: 0x2513 from Vendor ID 0x0424 (SMSC).

    If your USB port is no longer working, there is a fix. You should first try completely shutting down your computer and starting it back up again (simply restarting may not work). If it is still exhibiting the same problem, then you will need to reset your SMC (System Management Controller).

    To reset the SMC:

    1. Shut down the computer

    2. Plug in the MagSafe power adapter to a power source, connecting it to the Mac if it is not already connected

    3. On the built-in keyboard, press the (left side's) Shift-Control-Option keys and the power button at the same time

    4. Release all the keys and the power button at the same time

    5. Press the power button to turn on the computer

    Your SMC should now be reset and your USB port should be working again.

  • Do I need to install any drivers to use my QuNeo with my computer?

    No. The QuNeo is a class-compliant USB MIDI device, which means you will not need to install anything to use your QuNeo with a computer. 

  • Do I have to run the QuNeo Editor to use my QuNeo?

     No, you do not need to use the QuNeo Editor to use your QuNeo. The QuNeo ships with 16 presets already on the board that you are welcome to use. You only need to use the QuNeo Editor if you want to modify the existing presets or create your own presets.

  • Can I use two QuNeos at the same time?

    Yes! You can use as many QuNeos as you can power and connect to your computer.

    If you want to edit the settings of multiple QuNeos, then you'll need to do that one at a time using the QuNeo Editor. 

  • What are the QuNeo Editor's minimum system requirements?

    For Mac: Intel Core 2 Duo 2.3 GHz or greater; Mac OS 10.5 or later; 1 GB of RAM; 50 MB free hard disk space

    For Windows: Windows XP or 7; Intel Core 2 processor or greater; 1 GB of RAM; 50 MB free hard disk space 

  • What are QuNeo's dimensions and weight?

    Dimensions: 9.5" x 7.3" x 0.3" (inches)

    Weight: 14 oz. 

  • The blue LED (mode button) lights up solid and doesn't do anything else. What do I do?

     If the mode button (top-left, circular button) stays lit up and your QuNeo won't do anything else, then your board is stuck in what is called "bootloader mode". This is a mode that essentially says "Hey, I'm waiting for you to send me some firmware".

    The best way to resolve this is to:

    1. Plug in your QuNeo
    2. Open up QuNeo Editor
    3. Go up to the "Hardware" menu and select "Update Firmware..."
    4. As the firmware update progresses the blue mode button should start flashing
    5. When done the blue LED should turn off and all of the LEDs will swipe across the board, indicating the firmware update is complete
    6. You can check to make sure it worked by going up to the "QuNeo Editor" menu (on Mac) or the "Help" menu (on Windows) and selecting "About QuNeo Editor" — the "Found Firmware Version" number should match the "Expected Firmware Version". If it does not, then you should try the firmware update again.
    7. We highly recommend you update your presets after a firmware update — simply click the "Update All" button and wait for the update to complete.
  • Some menu items are greyed out in QuNeo Editor. Why?

     Upon launching QuNeo Editor there will be a number of menu items greyed out. To make them selectable all you have to do is click on one of the sensors in the editor (as though you were going to edit it). Once you've done that you can revert presets, clear presets, copy, paste, save, import, export, etc.